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Occasions in a Box is a family owned business that pride itself on providing a friendly and reliable service. In addition to our experienced drivers, we use the services of reliable couriers to ensure the safe and prompt delivery of all flowers and gift hampers.
Why do I need to register to place an order?
This is to ensure correct customer and recipient details for all orders. Rest assured we will not sell or share your details with a third party. We may however use this information to advise you of specials.
What are the normal delivery days and times?
Normal delivery hours are between 9am and 5pm, Monday to Friday, and between 8am and 3pm on Saturday. The store is closed on Sundays, except Mother’s Day. For deliveries outside of these times or Sunday deliveries, please contact the store on 02 9661 6599 prior to placing an order. We will endeavour to assist you. We do not deliver on public holidays.
Where will Occasions in a Box deliver?
Through the affiliated network of florists, Occasions in a Box can deliver to most places around Australia and the world. Please note when an affiliated florist is used, the products, packaging and or containers may vary.
Will substituted products be of equal value?
If we need to substitute a product for any reason, we will always use a similar product of equal or greater value.
Can I place an order for same day delivery?
For local deliveries, orders must be placed by 1pm, Monday to Friday, and by 10am Saturday to ensure same day delivery. For deliveries to Greater Sydney or Interstate destinations, we will confirm the delivery date after we have contacted the courier or the Interstate florist. You will be notified via email of any changes to the delivery date.
Can I specify a delivery time?
In the “Special Instructions”, you can provide us with a preferred delivery time (either morning or afternoon), or business hours. While we are not able to guarantee a specific delivery time, we will always attempt to fulfil your request. All orders to businesses will be delivered by close of business.
Do you ring the recipient prior to delivery?
We will attampt to call the recipient of a private residence prior to delivery. It is therefore important to provide a correct contact number for the recipient. All other recipients will be contacted if there is a note in the “Special Instructions” on the order.
What happens if the recipient is not at home?
If the recipient is not home when the delivery is made the gift will be left at the recipients front or back door if the driver or courier feel it is safe to do so. Otherwise, a calling card will be left asking the recipient to contact us to arrange a suitable time for re-delivery. Additional Charges may apply.
What happens if a patient has been discharged from hospital?
In this instance, the gift will be returned to Occasions in a Box. We will contact the sender to arrange a new delivery address. Additional delivery charges will be incurred. To save on additional charges, it is important that the sender ensure the patient will still be hospitalised at the delivery date. For deliveries to hospitals it is helpful to provide as much information as possible (department, floor, room number) so the recipient can be reached quickly.
What happens if the delivery details supplied are incorrect?
Our drivers and couriers will call us from the incorrect address. We will attempt to contact the customer to establish the correct address. If the address supplied is not for the correct recipient, we will endeavour to recover the gift and re-deliver to the new address provided. The customer may be charged for re-delivery. If the gift cannot be recovered, Occasions in a Box can not accept responsibility for such losses. It is the responsibility of the customer to supply accurate details at the time of ordering.
Further Information
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FAQ 
